The Chef's Table
Order by phone: 1-866-709-CHEF (2433)
FAQ
SHOPPING FAQs
What is your Return Policy?

Your shopping experience is very important to us. You have 30 days from the purchase date to return any items. The items must be returned in their original packages with packing materials. Your shipping charge will be fully refunded if the mistake is ours.
How do I know if something I purchased is on backorder?
If an item that you purchased is on backorder, you will be notified by e-mail. Included in the email, will be an estimated date in which the item will be shipped.
How can I check the status of an order?
Once your order has been processed, we will notify you by e-mail (within 24 hours) with a confirmation. You may also contact us Toll Free at 1-866-709-CHEF (2433) or (901) 458-6558.
How is tax calculated?
Sales tax is charged on the total merchandise price for the state of Tennessee only.
How can I make a change or cancel my order?
Any changes or cancellation must be made within 24 hours of placing the order.
What is a credit card verification number?
The credit card verification number is an anti-fraud system created so that if someone obtains your credit card number they will also need to have possession of your card in order to place an order.
What type of security is in place for credit card information?
The Chef’s Table provides Secure Socket Layer (SSL) throughout the online ordering process that requires credit card information. SSL will block any attempt to seize vital credit card information.
Are gift cards available?
No, Gift cards are unavailable at the moment, but we will be implementing them shortly.
How are shipping and handling charges calculated?

Standard Shipping and Handling Charges:

Order Total Shipping & Handling Fee
Up to $15.99 $ 6.00
$16.00 - $30.99 $ 8.00
$31.00 - $50.99 $10.00
$51.00 - $75.99 $13.00
$76.00 - $125.99 $15.00
$126.00 - $199.99 $20.50
$200.00 or more 10% of merchandise total
* Orders shipped to Alaska or Hawaii add $5.00 to standard shipping
Can I buy something other than what I see on the site?
Yes, please feel free to contact us about items you wish to purchase. Even though we do our best to keep the website up to date, there are items that we have not yet added. There are also items that we may not stock on a regular basis, but as long as an item is manufactured by a company that we carry, we can always special order it for you. For more information please contact us directly by phone Toll Free at 1-866-709-CHEF (2433) or (901) 458-6558 or email at info@thechefstableathome.com.
What types of credit cards do you accept?
We accept Visa, MasterCard, American Express, and Discover Card.
Can I still make a purchase if I do not want to use my credit card online?
Yes, you have the options of calling us directly Toll Free at 1-866-709-CHEF (2433) or (901) 458-6558, or sending an e-mail to info@thechefstableathome.com. Please include the information below in your email to help with efficient processing of your order. All personal information provided is kept confidential.
Information needed for orders by email:
  • Name as it appears on the credit card
  • Billing address
  • Shipping Address
  • Phone #
  • Item # and Name
  • Quantity
  • Credit Card #
  • Credit Card Identification #
PRODUCT FAQs
Can I wash my Haiku and Chroma knives in the dishwasher?
No, Hiaku and Chroma knives are not dishwasher safe. Aggressive detergents and heat from the dishwasher damage the steel and the honoki wood. Please wash the knife in warm water and dry it by hand after each use. Such care insures life-long reliability of HAIKU and Chroma knives.
Is it safe for me to use the HAIKU knives on bones?
No, do not cut bone or any other hard materials with our HAIKU knives. A cleaver should be used for such tasks.
Is it alright to use a sharpening steel for my knives?
No, the use of a sharpening steel will damage the blade of the knife. We recommend only using a water or oil stone for sharpening knives. Take a look at our collection of sharpening stones inside the cutlery pages.
What type of cutting boards are safe to use?
We recommend using only wooden or plastic cutting boards rather than marble or glass. Marble and glass cutting boards can damage the blade of a knife.
What makes Japanese knives so unique?
Different from western knives, Japanese knives are often ground (sharpened) in a way that only one side holds the cutting edge (or bevel). Some Japanese knives are angled from both sides, and others are angled only from one side, with the other side of the blade being flat. It is believed that a blade angled on only one side (rather than both sides) cuts better, making cleaner cuts; however, requires more skill in its use than a blade angled on both sides.
Why is bamboo a superior product over pine or maple wood cutting boards?
Boards constructed of bamboo are fast (the hard surface makes it easier to work the knife) and durable. The boards absorb less liquid than maple wood and are typically easier to wash since the knife cuts won't be as deep. Like other wood boards, they should not be soaked in water or placed in the dishwasher.